1. How do I know if the purchase was completed? A/ Our system will automatically generate an order number that will be displayed and an email will be sent to you with your transaction information.
2. How do I know if I am still logged into your website? A/ Once you are logged in, your username will display as Welcome Username.
3. Can purchases only be made by credit card or are debit cards accepted? A/ All major cards, debit or credit, are accepted, both local and international.
4. How long does it take to deliver the tickets through your delivery service? A/ Delivery time is approximately 3 working days.
5. Why is there a delivery charge if the ticket already includes a service charge and delivery is a service provided by you? A/ Since not all our customers request delivery, it is charged at the time of delivering the tickets.
6. Why is it necessary to sign a voucher upon ticket pickup if my card has already been charged? A/ Due to banking policies in our country, it is necessary to comply with this requirement because if the bank requests a proof of purchase, it is vital to confirm the transaction with the signed voucher.
7. What should I do if I lose the card I used to purchase the ticket(s)? A/ You must go to your card´s issuing bank and have them write a letter indicating the lost card´s complete number; our company will hold this letter as proof.
8. How do I collect tickets if they were given to me as a gift, and the owner of the card is abroad? A/ Ticket collection is a personal transaction, on which the card used for the purchase will be requested as well as an official identification document, and the signing of a voucher.
9. How much time do I have to collect my tickets from the date of purchase? A/ You can collect your tickets up to the day of the event at least 2 hours before it begins, depending on the event this not a general rule (read event's information).
10. Why don't you take virtual cards if they were created specifically for online shopping? A/ Costa Rican banking policies demand the signature of a voucher on which the card number, expiration date and customer's name must be reflected. This procedure cannot be done with a virtual card or one without relief.
11. Starting at what age do children pay for their tickets? A/ The age limit is independent for each event and it is the producers' policy to define this limit (read event's information).
12. Do I have to say what pickup station I will be collecting my tickets at? A/ It is not necessary. From the moment of purchase, our pickup stations are able to produce your tickets anytime through our system.
13. What do I have to do to get my tickets delivered to my working place? A/ At the time of purchase, you must select the Delivery option and write the exact address where you want to receive the tickets, as well as a range of hours in which you will be available to receive them.
14. Why don't you create a handicapped customers zone and highlight it in your website? A/ Our company has no saying in the production of an event, it will be the organizers´ responsibility to define the appropriate place as well as the policies and restrictions that define this area (read event's information).
15. How long does it take to make a refund in case an event is cancelled? A/ Money refunds due to cancellation of an event take banks anywhere from 10 to 15 working days.
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